Effective Date: July 10, 2025

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Pronto Heating and Air Conditioning LLC ("Pronto," "we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, protect, and disclose your Personally Identifiable Information (PII) when you interact with us through our services, website (www.prontoheatingandair.com), SMS program, or other communication channels. We aim to be transparent, clear, and accessible in explaining our practices.

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1. Information We Collect

We may collect the following types of PII and other data when you engage with Pronto:

a. Information You Provide Directly

Contact Information: Name, phone number, email address, and physical address provided during service requests, appointments, or inquiries.

Service-Related Information: Details about your heating and air conditioning systems, service history, or preferences shared during interactions.

Payment Information: Billing details, such as credit card numbers or bank account information, when you make payments for services.

Communication Data: Information you share through emails, phone calls, SMS messages, or forms submitted on our website.

b. Information Collected Automatically

Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our website, collected via cookies or similar technologies.

Location Data: Approximate location based on IP address or service address provided for scheduling purposes.

Analytics Data: Aggregated, anonymized data about how users interact with our website or services to improve our offerings.

c. Information from Third Parties

Service Partners: Information from third-party partners (e.g., scheduling platforms or payment processors) used to facilitate our services, only with your consent or as necessary to complete a transaction.

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​2. How We Use Your Information

We use your PII for the following purposes:

Service Delivery: To schedule, perform, and follow up on heating and air conditioning services, including sending appointment confirmations and technician updates.

Communication: To respond to inquiries, provide customer support, and send service-related notifications via email, phone, or SMS.

Billing and Payments: To process payments and issue invoices for services rendered.

Promotional Offers: To send you marketing communications about discounts, seasonal offers, or new services, only if you have opted in to receive such messages.

Website Improvement: To analyze website usage and enhance user experience through aggregated, anonymized data.

Legal Compliance: To comply with applicable laws, regulations, or legal obligations, such as tax reporting or responding to lawful requests.

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​3. Our Commitment: No Sharing or Selling PII for Marketing

We do not sell, trade, or share your PII with third parties for their marketing purposes. Your PII will only be shared in the following limited circumstances:

Service Providers: With trusted third-party vendors (e.g., payment processors or scheduling platforms) who assist in delivering our services, bound by strict confidentiality agreements.

Legal Requirements: When required by law, such as to comply with a subpoena, court order, or other legal process.

Business Transfers: In the event of a merger, acquisition, or sale of assets, where your PII may be transferred as part of the business, subject to equivalent privacy protections.

With Your Consent: If you explicitly authorize us to share your information for a specific purpose.

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4. How We Protect Your Information

We take the security of your PII seriously and implement reasonable measures to protect it:

Technical Safeguards: Use of encryption (e.g., SSL for website data), secure servers, and access controls to protect data during transmission and storage.

Organizational Measures: Limiting access to PII to authorized personnel only, with regular training on data protection practices.

Vendor Oversight: Ensuring third-party service providers adhere to strict data security and confidentiality standards.

Data Minimization: Collecting only the information necessary to provide our services and retaining it only for as long as required by law or business needs.

Despite these measures, no system is completely secure. In the unlikely event of a data breach, we will notify affected individuals as required by law.

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5. Your Choices and Rights

You have control over your PII and can exercise the following rights:

Access and Update: Request access to or correction of your PII by contacting us at: privacy@prontoheatingandair.com.

Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the "unsubscribe" link in our emails or opt out of SMS messages by replying "STOP."

Cookies: Manage cookie preferences through your browser settings or our website’s cookie consent tool.

Data Deletion: Request deletion of your PII, subject to legal or contractual obligations, by contacting us.

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6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site performance. You can disable cookies in your browser settings, but this may affect website functionality. We use:

Essential Cookies: Necessary for website operation (e.g., session management).

Analytics Cookies: To collect anonymized data about site usage (e.g., Google Analytics).

Advertising Cookies: Only if you opt in to personalized ads, which we do not share with third parties for their marketing purposes.

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7. Data Retention

We retain your PII only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

Service records are kept for [insert duration, e.g., 7 years] to comply with tax and warranty obligations.

Marketing data is retained until you opt out or request deletion.

Website analytics data is anonymized and retained indefinitely for performance analysis.

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8. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect PII from children. If we learn that we have collected such information, we will promptly delete it.

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9. Third-Party Links

Our website or communications may include links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any PII.

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10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email, SMS, or a notice on our website. The updated policy will be effective as of the date posted.

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11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your PII, please contact us at:

 

 

Email: privacy@prontoheatingandair.com

 

Phone: 405-237-3809

 

Mail: Pronto Heating and Air Conditioning LLC, 1921 South High Ave Oklahoma City, OK  73129

We are committed to addressing your concerns promptly and transparently.

 

By engaging with Pronto Heating and Air Conditioning LLC, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.